PRIVACY
POLICY.

1. What this notice covers

This privacy notice explains how Holo Maintenance Ltd handles personal information when you use this website, contact us about work, request a quotation, become a customer, supplier or other business contact, or otherwise deal with us.

2. Information we may collect

• Your name, business or organisation name, job title and contact details.
• Property, site and postcode information connected with an enquiry or project.
• Details, photographs, drawings, specifications and messages you send to us.
• Quotation, appointment, project, invoice and payment-related records.
• Technical information that may be recorded by our website hosting provider, such as IP address, browser/device information and access logs.

3. How we use personal information

We may use personal information to respond to enquiries, prepare quotations, arrange surveys and site visits, provide and manage contracted services, communicate about works, administer accounts and payments, maintain business records, protect our business and website, and comply with legal or regulatory obligations.

4. Our lawful bases

Depending on the circumstances, we rely on one or more lawful bases under UK data-protection law, including taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, our legitimate interests in operating and protecting our business, and consent where consent is specifically required.

5. Sharing information

We may share relevant information with employees, subcontractors, professional advisers, insurers, IT and hosting providers, software providers, form-delivery providers, payment/accounting providers, suppliers and other parties involved in delivering or administering the requested work. Website enquiry submissions may be processed by FormSubmit solely to deliver the form data to our designated Holo Maintenance email address. We may also disclose information where required by law or a competent authority.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will use appropriate safeguards where required by applicable data-protection law.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, delivering services, maintaining project and compliance records, handling disputes and meeting tax, accounting, insurance and legal obligations. Retention periods vary according to the type of record.

8. Your rights

Depending on the circumstances, you may have rights to ask for access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability and withdrawal of consent where processing is based on consent.

9. Complaints

If you have a concern about how we use your information, please contact Holo Maintenance Ltd first so that we can investigate it. You also have the right to complain to the UK Information Commissioner's Office.

10. Contacting us about privacy

You can contact Holo Maintenance Ltd using the contact details or enquiry route shown on this website. Please state that your enquiry relates to privacy or personal data.

11. Changes to this notice

We may update this notice when our services, systems or legal obligations change. The latest version will be published on this page with an updated revision date.